BOOKING POLICY
We're committed to providing high-quality care and allocating enough time for every client. Please review the following booking policy before securing your appointment.
SECURING YOUR APPOINTMENT
To confirm your booking, a booking fee is required. This fee:
- Reserves your appointment time with your practitioner
- Will be credited toward your consultation or service fee on the day of your appointment
- Is non-refundable in most cases, as outlined in our Cancellation and Refund Policy at www.skinroomperth.com/cancellation-policy
If a booking fee is not paid within the requested timeframe, your appointment may be cancelled or released.
SERVICE AVAILABILITY
Certain services offered through our Clinic may be subject to specific clinical or legal requirements that affect whether or when they can be delivered. Some procedures may require a prior consultation or written direction from a qualified practitioner before proceeding. In some jurisdictions, services may not be delivered on the same day as your initial appointment due to regulatory or practitioner availability requirements. We will notify you during the booking or consultation process if your desired treatment cannot be provided immediately.
PRESCRIPTION SERVICES AND THIRD-PARTY PROVIDERS
Where required by law or clinical guidelines, prescription medications or treatment products may only be supplied following consultation with an appropriately qualified healthcare practitioner. In such cases, you consent to the Clinic working with a third-party prescriber or pharmacy to assess your suitability. Any prescription is issued at the sole discretion of the prescribing practitioner. The Clinic does not accept liability for the outcomes or clinical opinions provided by external prescribers. Additional fees may be payable to the prescribing service or pharmacy and you will be informed of these prior to proceeding.
TELEHEALTH SERVICES
Where available, our Clinic may offer Telehealth consultations. Telehealth consultations are not suitable for all procedures or clients, and any treatment recommendations are based on the information provided remotely. A follow-up in-person consultation may be required before proceeding with certain treatments.
CHANGING OR CANCELLING YOUR BOOKING
We understand that circumstances can change. If you need to reschedule or cancel, please refer to our Cancellation and Refund Policy at www.skinroomperth.com/cancellation-policy for details on notice periods, fees, and refund eligibility.
APPOINTMENT REMINDERS
You will receive a reminder via email before your scheduled session. Please ensure your contact details are up to date.
NO SHOW OR LATE ARRIVALS
Your appointment time is reserved exclusively for you. If you fail to attend without notice, or arrive too late for your session to be safely or effectively delivered:
- Your booking fee will be forfeited
- You may be charged the full consultation fee, depending on the circumstances
- Repeat no-shows may result in restrictions on future bookings or full pre-payment being required
Please note that arriving more than 10 minutes late may be treated as a missed appointment if we are unable to safely proceed with your treatment within the remaining time.
ACKNOWLEDGEMENT AND AGREEMENT
By booking an appointment with us, you confirm that you have read and understood this Booking Policy and the linked Cancellation and Refund Policy at www.skinroomperth.com/cancellation-policy.
POLICY UPDATES
This policy may be updated from time to time. It is your responsibility to review the most recent version. Continued use of our services after updates will be deemed acceptance of the revised terms.