WEBSITE TERMS AND CONDITIONS
Effective Date: 04/06/2026
Welcome to www.skinroomperth.com ("Site").
This Site is owned and operated by Brow Bar On George Pty Ltd ABN 91 641 673 270, trading as Skin Room Perth (referred to in these terms as "Skin Room Perth", "Clinic", "we", "us", and "our"). Please take the time to read these terms of use ("Terms"), which together with our Privacy Policy at www.skinroomperth.com/privacy-policy apply to all Site visitors, subscribers, customers, and all other users of the Site.
CONSENT TO SITE TERMS
By accessing and using this Site, our social media channels, and any materials made available to you through this Site, you are taken to accept our Terms.
NO MINORS
By using the Site, accessing or purchasing any products or services, you warrant that you are over 18 years of age and have the legal capacity to enter into a legally binding contract, that you have read and accepted these Terms, and that you will comply with these Terms.
APPLICABLE LAW AND REGULATION
Our Clinic complies with all applicable laws and regulations relating to the provision, promotion, and advertising of health and skin-related services, including therapeutic goods laws, consumer law obligations, health service advertising restrictions, and clinical governance obligations.
SERVICE AVAILABILITY
Certain services offered through our Clinic may be subject to specific clinical or legal requirements that affect whether or when they can be delivered. Some procedures may require a prior consultation or written direction from a qualified practitioner before proceeding. In some jurisdictions, services may not be delivered on the same day as your initial appointment due to regulatory or practitioner availability requirements. We will notify you during the booking or consultation process if your desired treatment cannot be provided immediately.
SCOPE OF SERVICES
You acknowledge that some services offered by our Clinic may involve prescription-only products or procedures and may require a full clinical assessment by a qualified practitioner. Services involving medications or regulated devices may be subject to additional legal and professional requirements. Services may be declined or deferred where not clinically appropriate.
PRESCRIPTION SERVICES AND THIRD-PARTY PROVIDERS
Where required by law or clinical guidelines, prescription medications or treatment products may only be supplied following consultation with an appropriately qualified healthcare practitioner. In such cases, you consent to the Clinic working with a third-party prescriber or pharmacy to assess your suitability. Any prescription is issued at the sole discretion of the prescribing practitioner. The Clinic does not accept liability for the outcomes or clinical opinions provided by external prescribers. Additional fees may be payable to the prescribing service or pharmacy and you will be informed of these prior to proceeding.
TELEHEALTH SERVICES
Where available, our Clinic may offer Telehealth consultations. Telehealth consultations are not suitable for all procedures or clients, and any treatment recommendations are based on the information provided remotely. A follow-up in-person consultation may be required before proceeding with certain treatments.
CHANGES TO THESE TERMS
We reserve the right to change or modify these Terms at any time, consistent with applicable laws. Changes will be effective from the date we post the revised version on this Site. Your continued use of this Site is deemed acceptance of any modifications.
USE OF ARTIFICIAL INTELLIGENCE (AI)
Our Clinic may use secure third-party AI-powered software to assist with administrative tasks such as clinical note-taking, appointment summaries, and transcription of consultations. AI tools are used to improve efficiency and service quality. All data is managed in accordance with our Privacy Policy. No AI software is used for diagnosis or treatment decisions.
BOOKINGS AND CONSULTATIONS
All bookings made through our Site or affiliated platforms are subject to our Booking Policy, which forms part of these Terms. Please review it carefully before proceeding at www.skinroomperth.com/booking-policy.
Consultations must be booked via our Site or designated platforms. Fees for consultations are payable at the time of booking. You may be asked to complete intake forms and health history before treatment. We reserve the right to decline or refer treatment if we deem it unsafe or inappropriate.
CANCELLATION AND REFUNDS
Should you need to cancel your consultation, please review the Cancellation and Refund Policy at www.skinroomperth.com/cancellation-policy. These Terms incorporate our Cancellation and Refund Policy, which sets out the process and terms for cancelling your consultations.
PAYMENT PLANS
We may offer eligible clients the option to pay for certain services via an approved payment plan. Payment plans are subject to approval and eligibility criteria. Services involving prescription-based treatments may not be eligible for any incentives associated with payment plans. By entering into a payment plan, you agree to the full amount payable, even if you later choose not to proceed, subject to your rights under applicable consumer law. You authorise us to charge your nominated payment method for the amounts and on the schedule outlined in your payment plan. Where a payment fails, we may suspend or cancel your appointments or refer the outstanding balance to a third-party collection agency.
PRICES AND PAYMENT
All fees are stated in Australian Dollars (AUD) and are inclusive of GST unless otherwise indicated. By making a booking or purchase, you agree to pay all fees in full and on time and to ensure your payment information is accurate and up to date. We reserve the right to update pricing at any time. The price applicable to your purchase is the one displayed at the time your order is confirmed.
We may from time to time provide discounted products or services. You may only use one discount code per purchase. Discount codes and vouchers cannot be used in conjunction with any other offer or promotion.
VOUCHERS AND GIFT CERTIFICATES
Vouchers and gift certificates may only be redeemed in accordance with their stated terms and conditions. They are non-transferable, not redeemable for cash, and may not be used in conjunction with other discounts or promotional offers unless explicitly stated.
PRODUCTS AND ALLERGIES
It is your responsibility to inform us of any known allergies, sensitivities, or adverse reactions prior to the purchase or application of any product. In the event of an adverse reaction, discontinue use immediately and seek appropriate medical attention, then notify us as soon as possible with details of the product used and the nature of the reaction.
RELATED PRODUCTS AND SERVICES
Certain products or services offered by the Clinic may be subject to regulatory restrictions and professional advertising guidelines. As a result, not all treatments or therapeutic products may be publicly listed on our Site. Information about such treatments may be made available during consultation or upon request, in accordance with applicable laws.
HEALTH DISCLAIMER AND PROFESSIONAL ADVICE
The content, services, and materials provided through this Site are for general informational purposes only. They do not constitute professional advice, medical diagnosis, or treatment. Accessing our Site does not create a practitioner-client or physician-patient relationship. We strongly encourage users to consult with a qualified healthcare professional before acting on any information presented on this Site or before undertaking any treatments or services.
NO GUARANTEE OF RESULTS
We do not guarantee any specific outcome or result from any cosmetic or skin treatment. Individual responses to treatments vary depending on skin type, medical history, lifestyle, and aftercare. No cosmetic treatment outcome can be guaranteed or predicted in advance.
BRAND AND PRODUCT REFERENCES
Any reference on our Site to specific treatments, technologies, products, or brand names is provided solely to describe the types of services that may be offered. Such references do not constitute sponsorship, endorsement, or affiliation with any manufacturer or brand owner, unless expressly stated in writing. We do not advertise or promote prescription-only medicines or regulated therapeutic goods.
FEEDBACK, COMPLAINTS AND DISPUTES
We are committed to ensuring your satisfaction. If you have any concerns, please contact us via the contact form at www.skinroomperth.com/contact or email hello@skinroomperth.com. Please include your name, email address, client reference number, date of any treatment, and details of your concern.
We will acknowledge your complaint within 3 business days and aim to resolve all complaints within 14 business days.
Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of Western Australia.
INTELLECTUAL PROPERTY
The Site, products and services contain intellectual property owned by us or licensed to us by third parties, including trademarks, copyrights, designs, patents, images, text, videos, audio files, graphics, and software. Your use of the Site does not grant you any rights, title or interest in this content.
NO COMMERCIAL USE
You may not modify, publish, transmit, transfer, create derivative works from, distribute, display, reproduce or exploit in any way the Site, our products and services, or our intellectual property, in whole or in part, without our prior written consent.
LINKS TO OTHER WEBSITES
Our Site may contain links to sites operated by third parties. Unless we expressly state otherwise, we do not endorse, control or approve of, and are not responsible for, the content on those websites.
PRIVACY
Our Privacy Policy sets out how we use your personal information and can be accessed at www.skinroomperth.com/privacy-policy. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data you provide is accurate.
SERVICE PROVIDER REGISTRATION DETAILS
Where our Site refers to individual practitioners (such as nurses, doctors, or dermal therapists), their professional registration numbers or relevant credentials are available upon request. Their services are delivered within the scope of their qualifications and legal authority.
PROHIBITED USE
You must not use the Site for any unlawful purpose, to solicit unlawful acts, to violate any applicable regulations or laws, to interfere with or hack the Site, to infringe on any proprietary rights, to send unsolicited advertising or spam, or to attempt to affect the performance of any computer facilities accessed through this Site.
WARRANTIES AND DISCLAIMERS
This Site and the products and services provided through it are offered on an "as is" and "as available" basis. To the fullest extent permitted by applicable laws, we do not make any representations or warranties that the Site or its content is suitable, complete, accurate, or reliable; that access will be uninterrupted or error-free; or that communications or data will be stored without failure or loss.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of or inability to use this Site, any reliance on its content, adverse reactions to products, misuse of services, or the suitability of any treatment for your individual needs.
Nothing in these Terms excludes any rights or remedies you may have under applicable laws that cannot be lawfully excluded or limited.
ADDITIONAL TERMS
By engaging our services, you may be required to agree to additional terms, including client intake forms, consent forms, treatment plans, and pre- and post-care instructions. These form part of your overall agreement with us.
BREACH AND TERMINATION
This agreement may be terminated where you breach any provision of these Terms, or at any time by us without notice. All disclaimers and limitations of liability will survive termination.
SEVERABILITY
If any provision of these Terms is held to be contrary to law, it will be modified to best accomplish the objectives of the original provision, and the remaining provisions will remain in full force and effect.
GOVERNING LAW AND JURISDICTION
These Terms are governed in all respects by the laws of Western Australia, Australia. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of Western Australia.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Booking Policy, and Cancellation and Refund Policy, constitute the entire agreement between us in relation to your use of this Site and supersede all previous communications, negotiations, and agreements.